Terms & Conditions

1. About These Terms

These terms apply to bookings, services and products supplied by Rejuvenate By Tash Pty Ltd, trading as Rejuvenate Clinic, ACN 655 686 507. Our clinic is at 274 Ross River Road, Aitkenvale QLD 4814.
Contact us on 0406 965 605 or info@rejuvenateclinic.au.
 

Effective date: 16 October 2026. We provide these terms and any relevant booking or purchase conditions before you commit. They do not replace individual clinical advice, informed consent or rights that cannot be excluded by law. Acceptance of booking terms is not consent to a medical procedure.
 

2. Assessment and Informed Choice

All procedures are subject to an individual assessment by an appropriately qualified practitioner. Booking an appointment does not guarantee that treatment will be recommended, prescribed or performed. Additional assessment or referral may be required.

Before you decide, your practitioner will explain the proposed care, expected benefits, material risks, limitations, alternatives including no treatment, recovery, follow-up and costs. You may ask questions, seek another opinion, take time to decide or withdraw consent before treatment. Any consultation or other service already provided remains payable at the fee disclosed in advance.

We do not provide elective cosmetic procedures to people under 18. Clinical decisions and required waiting periods take priority over appointment availability or promotional conditions.

3. Health Information and Suitability

Please provide accurate information to the best of your knowledge and tell us about relevant medicines, allergies, health conditions, previous procedures and changes since your last visit. Ask us if you are unsure what is relevant. We may defer treatment if information needed for safe care is unavailable. This does not remove our professional obligations or your legal rights.

4. Results and Aftercare

Results, recovery and the number or frequency of sessions vary. We do not promise a particular appearance, complete removal of a concern or a fixed duration of benefit. Further treatment is recommended only after assessment.

We explain aftercare and any clinically necessary products or supplies, including their costs, before you consent. Optional skincare purchases are voluntary. If a product is necessary for safe care, we will explain why, discuss suitable alternatives and defer treatment if appropriate. Declining a particular brand does not waive your rights.

5. Fees and Quotations

Amounts are in Australian dollars and include GST where applicable. We disclose consultation fees, deposits, treatment charges and any separate practitioner or review fees before they are incurred. Quotations explain their scope and any foreseeable additional costs. Changes require your agreement before further non-urgent services are supplied. New prices do not retrospectively change a confirmed prepaid purchase.

6. Consultation Payments and Deposits

A consultation fee pays for the assessment and advice provided, whether or not treatment follows. Its amount and any credit towards later care are disclosed before booking. A deposit is an advance payment towards the agreed service and is credited to that service. We identify which type of payment is required before collecting it.

Where you cancel at least 48 hours before the appointment, we will refund the advance payment for services not provided, or transfer it if you prefer. Any lawful late-cancellation charge is dealt with under section 7. We do not require you to purchase a product or have treatment to avoid an undisclosed fee.
 

7. Changes and Missed Appointments

Please give at least 48 hours notice to cancel or reschedule. Contact us by telephone or email, or use the online portal where available. We assess notice by when it is received, rather than when staff read it. Keep your cancellation confirmation.

For less than 48 hours notice or a missed appointment, a fee may apply up to the cap disclosed for that appointment: $100. It will not exceed our reasonable net loss from the booking, after allowing for costs saved and replacement bookings. Any retained deposit is counted towards this amount; it is not an extra charge. We provide an explanation on request.

We consider illness, emergencies and other exceptional circumstances individually. Please contact us promptly. Failure to respond to a reminder alone does not cause deposit forfeiture. If late arrival prevents safe care, we will discuss available options and any proportionate charge under this policy.
If you confirm your appointment and you do not attend your appointment a $100 "no-show fee" will be deducted from your nominated card that was used for your booking deposit via our third party provider stripe. Booking Portal link as follows to change your appointment: https://clientportal.powerdiary.com/clientportal/rejuvenateclinic

8. Changes Made by the Clinic

If we cancel or cannot provide a booked service, you may choose a suitable alternative appointment or a refund of the advance payment for that service. We will not require you to accept credit instead of a refund where a refund is due. Other rights available under law are unaffected.

9. Card Payments

The booking or payment screen identifies the payment provider, payment purpose and amount. Any card-on-file or recurring payment authority must be clearly disclosed and separately authorised where required. We do not treat acceptance of these general terms as unlimited authority to charge your card.

Any cancellation charge must follow the disclosed policy and your payment authority. We notify you of the amount and basis before collecting it. Contact us to query a payment or discuss withdrawal of future payment authority; withdrawing authority does not by itself cancel an existing lawful debt.

10. Product Use

Follow the manufacturer instructions and your treating practitioner advice. Tell us about known allergies and seek advice if unsure whether a product is suitable. Patch testing, when recommended, does not guarantee that a reaction will not occur. Stop use and seek advice if you experience a suspected reaction. No product-use instruction excludes your consumer rights or our responsibility under law.

11. Consumer Rights and Refunds

Our goods and services come with guarantees under Australian Consumer Law that cannot be excluded. These include applicable guarantees about acceptable product quality and services provided with due care and skill. You may be entitled to a repair, replacement, refund, cancellation, compensation or another remedy, depending on the circumstances. We will assess concerns fairly and provide the remedy required by law.

A change of mind alone does not generally create a statutory refund right. For completed services and products supplied as agreed without a consumer-guarantee failure, we do not ordinarily offer change-of-mind refunds. Advance payments, courses and memberships are addressed separately below. Sale prices, opened packaging and known procedure risks do not automatically remove rights concerning a faulty product or deficient service.

An adverse outcome does not automatically establish a failure of care; equally, a signed consent form or disclosed risk does not automatically defeat a valid claim. We will not require you to waive legal rights to have a concern assessed.

12. Adverse Events and Follow Up

Contact us promptly about unexpected symptoms or concerns after treatment. Do not wait for a scheduled review. We arrange assessment or referral according to clinical urgency. If you cannot reach us and need urgent care, contact an appropriate urgent medical service. For a medical emergency, call 000.

You will receive procedure-specific aftercare and after-hours instructions. Routine review timing does not limit when you can seek help. We will explain any review or further-care costs in advance where practicable. Charges do not override any entitlement to a remedy under law.

13. Complaints

Please contact the clinic manager on 0406 965 605 or info@rejuvenateclinic.au. We will acknowledge your complaint promptly, assess immediate safety concerns and explain the next steps and expected response time. We will update you if further investigation is needed. You are not required to wait a fixed investigation period before seeking independent advice or raising a complaint externally.

You may contact the Queensland Office of the Health Ombudsman about a health service complaint at www.oho.qld.gov.au/make-a-complaint or 133 646. You may also seek assistance from the Queensland Office of Fair Trading for consumer matters or the Office of the Australian Information Commissioner for privacy concerns.

Raising a complaint will not result in retaliation or loss of statutory rights.

14. Liability

Nothing in these terms excludes, restricts or modifies consumer guarantees, liability for negligence or other rights and obligations that cannot lawfully be excluded. Agreeing to these terms or to clinical consent does not release us from those obligations. Responsibility for loss will be determined under applicable law; no blanket patient indemnity or general monetary liability cap is imposed by these terms.

15. Prepaid Courses

A prepaid course is available only where lawful and clinically appropriate. Before purchase we specify the included services, total price, allocated value of each session, validity period, exclusions and cancellation conditions. A course is not a commitment to undergo a procedure that later becomes unsuitable. Treatment timing follows individual assessment.

If treatment becomes clinically unsuitable or we cannot provide the remaining services, we refund the unused amount, allowing for any services already properly supplied. We will not force you to accept another treatment.

For other requests to end a course, we refund unused value less any reasonable, disclosed and lawful cancellation costs. Past sessions are not retrospectively repriced to a higher rate.

Any expiry is stated before purchase and remains subject to applicable gift-card laws and consumer rights. We consider extensions for clinical deferral, clinic unavailability or other reasonable circumstances. Expiry does not extinguish legal remedies. Existing courses are assessed under their original lawful terms.

16. Gift Vouchers

The voucher states its value, eligible products or services, issue date and expiry. Standard purchased vouchers are valid for at least three years from supply or purchase and for any longer period stated. Restrictions are disclosed before sale. A voucher does not guarantee clinical suitability or priority access, and the recipient remains free to decline treatment.

We do not charge prohibited post-supply fees. Remaining value is available until the stated lawful expiry. Vouchers are not ordinarily redeemable for cash for change of mind, but refunds and other remedies required by law remain available. If we cannot supply the eligible goods or services, we will provide an appropriate remedy.

Keep vouchers secure and report loss promptly. Where ownership and unused value can be verified, we will consider replacement using reasonable security checks. We do not cancel valid paid value merely because a voucher programme ends.

17. Privacy and Photographs

We collect and handle personal and health information in accordance with applicable privacy law and our Privacy Policy. We explain relevant collection purposes and disclosures. Clinical communications and reminders are separate from promotional communications. We obtain consent where required for direct marketing, and you may opt out without affecting your care.

Clinical photography and any proposed publication are explained separately. Agreement to treatment or clinical photographs does not authorise advertising use. Publication requires separate, specific consent and must itself be lawful. You may withdraw permission for future marketing use; we will explain any practical limits concerning material already distributed.

18. Attendance and Ending Services

Please arrange supervision for accompanying children; clinic staff do not provide childcare. Some treatment spaces cannot safely accommodate children. Discuss arrangements before attending. This does not exclude our legal responsibilities for premises safety.

We may decline or discontinue a service on reasonable clinical, safety, lawful scope-of-practice or serious conduct grounds. Where practicable, we explain the reason, discuss alternatives and arrange appropriate continuity of care. Unused payments and other rights are handled under these terms and applicable law.

19. Website Information and Intellectual Property

Website information is general and does not replace individual assessment. We aim to keep it accurate and current and correct material errors when identified. This statement does not excuse misleading advertising or remove our responsibility for professional advice.

Website content belongs to us or its respective rights holders. You may view and download it for personal information and any use permitted by law. Other reproduction requires appropriate permission. Third-party links are provided for convenience; their inclusion does not change your rights against us.

20. Updates and Governing Law

We may update these terms for future bookings and purchases by publishing a new effective date. We do not retrospectively change an agreed purchase or membership without a lawful basis and any required consent. We retain earlier versions on request. If a term is invalid, the remaining terms continue so far as legally possible.

Queensland and applicable Commonwealth laws govern these terms. Nothing restricts your right to use a court, tribunal, regulator or complaint process available under law.
 

21. Provision Of Information 

In order for us to provide our Products and Treatments to you, you may be required to complete and submit medical history and client consent information/forms. In some cases, we may be able to provide a limited range of Treatments to you if you do not wish to provide the information required to complete a client consent form, such as your medical history, however we retain the right to refuse to provide our Products and Treatments to you in our absolute discretion.

In order to complete the client consent form and medical history forms, you will be required to provide us with a range of information about yourself including without limitation information about your health, medical conditions, treatment history, family health history, diet and lifestyle. By completing the client consent form, you warrant and represent that the information you provide to us is true and correct in all material respects and that you have provided all relevant information. Further, you acknowledge and agree that we accept no liability for any loss or damage that you suffer as a result of providing us with incorrect information or in connection with a failure to provide us with all relevant information in the client consent form.
 

22. Privacy

We collect personal information directly from clients or potential future clients when they personally complete and submit a client consent form, purchase Products or Treatments from us, or use our website.

We collect personal information when a Product or Treatment is purchased in order to provide the requested treatment, provide updated information, and advise which other Treatments may be of interest to you. You do not need to provide us with personal information, however this may result in us being unable to provide a Product or Treatment to you.

You acknowledge the basis on which (and purposes for which) we may collect your personal information and authorise such collection in accordance with the terms of our Privacy Policy from time to time. You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. You agree not to provide misleading, deceptive or false information and that you indemnify us against any claims made against us as a result of your non-compliance with these terms.

For more information about how we deal with your personal information, please review our privacy policy on our website.​

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23. Sensitive Information

We may collect information disclosed to us about your physical and mental health and well-being (‘Sensitive Information’).

We will only ever use Sensitive Information for providing Treatments to customers. Sensitive Information will not be used or disclosed for any other purpose without consent, except where disclosure may be required by law or is necessary to protect the rights or property of Rejuvenate – Cosmetic, Health & Wellness Clinic, a related company, any member of the public, or to lessen a serious threat to a person’s health or safety.
 

24. After Pay & ZIP Purchases

To purchase with Afterpay or Zip, a minimum of $100 must be reached with all purchases made in clinic or online.

For full terms and conditions of these Treatments, please visit Afterpay and Zip directly.

25. Intellectual Property

All contents included in our clinics or on our website, including without limitation text, icons and graphics are owned or licensed by us or our suppliers and are protected by Australian and international intellectual property laws. All Product, Treatment and company names and logos mentioned in our clinics or on our website are the trademarks, Treatment marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of using it as an information resource in connection with our Treatments. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including, but not limited to, text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so. Nothing in these terms and conditions constitutes a transfer any intellectual property rights. ​

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26. Limitation Of Liability

To the full extent permitted by law, we make no representations or warranties, express or implied, regarding any matter including merchantability, fitness for a particular purpose or use in relation to any Product or Treatment supplied by us.

Where legislation implies into this Agreement any condition or warranty that cannot be restricted or modified, our liability for any breach of such conditions or warranties will (to the full extent permitted by law) be limited to, at our option, one or more of the following: (a) replacement of the Products or Treatments, the repair of the Products , or the supply of equivalent Products or Treatments; (b) repayment of any part of the price of the Products or Treatments supplied; or (c) payment of the costs of replacing or repairing the Products or Treatments, or acquiring equivalent Products.

This Agreement will not be read or applied so as to purport to exclude, restrict or modify or have the effect of excluding, restricting or modifying the application in relation to the supply of any Products or Treatments pursuant to these terms of all or any of the provisions of the Competition and Consumer Act 2010 (Cth) or the provisions of any other statute, act or law of any State or Territory of the Commonwealth of Australia, or any other applicable territory, which by law cannot be excluded, restricted or modified.​

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27. Limitation Of Liability Website

You agree that, to the fullest extent permitted by law, we will not be responsible or liable in relation to your use of any website of Rejuvenate Clinics (‘Sites’) (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to our website; (c) data non-delivery, mis delivery, corruption, destruction or other modifications; (d) computer viruses, system failures or malfunctions which may occur in connection with your use of our website, including through or in relation to a hyperlink to or from third-party websites; (e) any inaccuracies or omissions in content, or (f) events beyond our reasonable control.

You agree to defend, indemnify and hold harmless Rejuvenate Clinics (and each of their officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages including reasonable legal fees, arising out of: (a) your use of and access to the Sites; (b) your violation of any term of these terms and conditions; (c) a breach of your representations and warranties set forth above regarding content; (d) your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right); or (e) any claim that any content you submitted caused damage to a third party. This indemnification obligation will survive the termination of these terms and conditions and your misuse of our website.

Further, to the fullest extent permitted by law, we will not be liable for any indirect or consequential loss of any kind or loss of profits, revenue, loss of data, loss of goodwill, arising out of or related to the Sites or your use (or non-use) thereof, regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability to you (or anyone claiming through you) exceed one hundred dollars ($100.00)


 

INTERPRETATION

‘Rejuvenate Clinic’, ‘we’, ‘our’ or ‘us’ means any or all of the following entities as the context requires:

• Rejuvenate By Tash Pty Ltd, Trading as Rejuvenate Clinic ACN 655 686 507

‘Products’ means any skincare and beauty products offered for sale by Rejuvenate Clinic; and

‘Treatment’ means any service offered by Rejuvenate Clinic and includes any treatments that we offer from time to time.